SkyPounce support
Start with getting started for jumps, rides, mood and duels, or use the SkyPounce FAQ for scoring and saving questions.
For a gameplay or duel issue, describe the ride, location or mode, the action you took and what happened. For a save or online-result issue, include your nickname, whether Google is linked, the affected progress and roughly when you played. Keep the original installation while a missing save or anonymous account is being identified.
Timerine Factory support
The gameplay guide covers ingredients, orders and special items; the lucky cat guide covers care and posters. For cloud saves, Premium or coin packs, read the Factory FAQ.
If a purchase benefit is missing, check the Google Play account used for the purchase and whether the transaction completed. In your email, include the product name and order reference if available. For a poster problem, specify whether it failed to open, download or appear in the gallery.
Timerine support
Use the first-session guide for duration, auto-start and notification setup. The statistics guide explains focus sessions, focus and break minutes, and recent history, while the FAQ covers Premium and local data.
For a timer or notification issue, include the focus and break durations, auto-start choice and whether the app was open or in the background. Describe what you expected at the session transition and what happened instead.
Account & data
SkyPounce and Timerine Factory have separate account deletion instructions. Read the relevant page before deleting anything, because removing an account affects associated saves and game records.
- Request SkyPounce account deletion, including anonymous and Google-linked accounts.
- Delete a Timerine Factory account, including an email request when the game is inaccessible.
Timerine does not require registration. Clear Android app storage/data or uninstall to remove the local copy of its settings, timer state and statistics. Review Android backup and Google Play subscriptions separately; uninstalling does not cancel Premium. The Timerine privacy policy explains how local and third-party data differ.
Privacy
Each product has its own policy describing its services and data choices. Choose the policy for the app you use:
Contact
Email timerineapp@gmail.com. A useful subject begins with the app name, followed by the issue, such as “Timerine — session notification”.
Include your device model, Android version, app version and a short sequence of steps that shows the problem. If you attach a screenshot, crop out unrelated personal information. Send account deletion requests using the instructions on the relevant deletion page.
Never send passwords, authentication tokens or payment-card details. A description of the issue and the relevant app information are the starting point for support.